Legal

Refund Policy — GreatSMM SMM Panel

This page summarises how refunds work on the GreatSMM SMM Panel. GreatSMM has run as an SMM panel since 2019 and has refined this refund framework through seven years of operations covering every major platform policy change. For the complete legal scope see our Terms of Service.

Effective date: 1 January 2026 · Last updated: 1 January 2026 · Version: 4.0

Eligible refund cases

Non-delivery. If an order cannot be processed and is marked Cancelled, the unused balance is automatically returned to your panel wallet by the system.
Partial delivery. If an order finishes Partial, the undelivered portion is refunded to your balance automatically by the panel.
Refill failures. Follower or like drops within the supported refill window (usually 30 days) are restored at no extra cost through support tickets.
Service ID disabled mid-order. If a Service is disabled by an upstream supplier while your order is in queue, the unstarted portion is fully refunded to balance.

Ineligible cases

Orders placed with a wrong public URL or a username that no longer exists.
Accounts that became private, were deleted, or were banned by the platform during the delivery window.
Drops caused by platform-level events (mass purges, policy changes, account audits) outside the refill window.
Disputes raised after the refill window has passed.
Orders where the customer changed the target post URL or username after submission.
Chargebacks raised without first contacting support — see the Terms for the consequences of bypassing the resolution path.

How to request a refund or refill

Sign in to your dashboard.
Open a support ticket with the order ID, target URL, and a brief description of the issue.
Support reviews the order and applies the appropriate refund or refill, usually within 24 hours.

Including the order ID and target URL upfront is the single biggest factor in resolution speed. Tickets that arrive with full context are typically resolved in one cycle; tickets that need back-and-forth for missing information take longer.

Balance refunds vs original-payment-method refunds

By default, refunds are credited to your GreatSMM panel balance for fast re-use on subsequent orders. If you need a refund returned to the original payment method, contact support and we will review eligibility against the original processor's policy. Processor reversals may incur a small fee (up to USD 1.50) to cover reversal costs.

Timing

Automatic balance refunds (cancelled or partial orders) are credited the moment the order status changes — usually within minutes.
Refill requests are reviewed within 24 hours of ticket submission and the refill itself starts immediately after approval.
Original-method reversals depend on the processor and typically take 5–14 business days to land on the original card or wallet.

Refund vs refill — what is the difference?

A refund returns money to your balance (or original method). A refill restores the count on a follower or like order that has dropped within the protected window — no money changes hands, the supplier simply re-delivers. Refill is the default remedy on supported SKUs because it preserves the campaign outcome; refund is the remedy when delivery cannot occur at all.

Anti-abuse

Refunds and refills are extended in good faith. Accounts that systematically place orders with the intent of triggering refunds (URL hopping, target deletion after delivery, repeat false claims) may be excluded from future refund eligibility per the Terms of Service.

Related policies

Read the Terms of Service for the full commercial agreement and the Privacy Policy for data handling. Operational questions are answered on the FAQ.